01Who you’re buying from
Game Tribe Studio is run by Game Tribe Pty Ltd, Melbourne, Victoria, Australia (ABN 83 659 085 453). Payments are processed by Stripe. Your card details go straight to Stripe; we never see or store your full card number.
02Plans and what you pay for
- Hobbyist: free, anywhere in the world, with the limits shown on the plans page. No card needed.
- Designer, Publisher and Studio: paid subscriptions, billed monthly or yearly. Yearly plans cost less than paying monthly for a year.
- Extra seats: the Studio plan includes 3 seats. Extra seats are charged per seat, for the same period as your plan.
- Print pass: a one-off payment for one game, for its print-ready files. It isn’t a subscription and doesn’t renew.
- Prices: shown on the plans page and at checkout, in Australian dollars, British pounds or US dollars depending on where you are. The price at checkout is the one you pay.
03Where paid plans are available
Anyone, anywhere, can use the free Hobbyist plan. Paid plans and print passes are currently available to customers in Australia, the United Kingdom and the United States, and your billing address and card need to be from one of those countries.
If a payment comes through from somewhere else, we’ll cancel it and refund you in full. We’re working on opening paid plans to more countries.
04GST, VAT and sales tax
- Prices exclude tax. Any tax that applies is added at checkout and shown on your invoice, and you get an invoice by email for every payment.
- Australia: 10% GST is added, and your invoice is a tax invoice. Businesses can add their name and ABN so they appear on it.
- United Kingdom: 20% VAT is added. Businesses can add their VAT number at checkout, and VAT is then handled as the law requires for business customers.
- United States: sales tax is added only in states where we’re required to collect it.
- Your location: we work out which tax applies from the billing address and payment details you give. Please keep them accurate.
05Payments and automatic renewal
Subscriptions renew automatically at the end of each month or year until you cancel. We charge the card or payment method on file at the start of each new period and email you a receipt.
We’ll email you before a yearly plan renews, so you have time to change or cancel it.
06Changing your plan
- Upgrading: takes effect straight away. You pay the difference for the rest of your current period, and the new price from your next renewal.
- Downgrading: takes effect at the end of your current period. You keep your current plan until then.
- Over the new plan’s limits: nothing is deleted. Games beyond the new plan’s limit stay in your account but become read-only until you upgrade again or archive other games.
- Pausing: you can pause a paid plan from Plans in the Studio. While it’s paused you aren’t charged, games over the Hobbyist limit are read-only, and you can resume any time.
07Cancelling
You can cancel any time from Manage billing in the Studio, or by emailing [email protected]. There are no cancellation fees.
When you cancel, you keep your paid plan until the end of the period you’ve paid for, and you won’t be charged again. After that your account moves to the free Hobbyist plan. Your files stay in your account, and games over the Hobbyist limit become read-only.
Deleting your account is separate from cancelling. You can ask us to delete your account and files at any time.
08Refunds
The Studio comes with guarantees under the Australian Consumer Law. If it doesn’t work as described, isn’t supplied with due care and skill, or isn’t fit for the purpose we told you about, you may be entitled to have the problem fixed, or to cancel and get a refund. Email [email protected] and we’ll sort it out.
- Monthly plans: we don’t refund part-months or change-of-mind cancellations. You keep access until the end of the month you’ve paid for.
- Yearly plans: if you cancel within 14 days of first buying a yearly plan, or within 14 days of it renewing, we’ll refund that payment in full. After 14 days we don’t refund the rest of the year, and you keep access until it ends.
- Print pass: refunded in full if you ask within 14 days and haven’t downloaded any files for that game since buying the pass.
- How we check: the Studio keeps a record of the files you download (file name, size and time), and we use it to check refund requests. See Your privacy matters.
- How refunds are paid: back to the card or payment method you used, usually within 5–10 business days.
09If a payment fails
If a renewal payment doesn’t go through, we’ll email you and Stripe will try again over the next two weeks. You keep using the Studio while you update your card.
If the payment still fails, your account is paused: you can open and download your files, but you can’t edit paid features until the payment is made. Nothing is deleted while your account is paused.
10Price changes
We may change our prices. If a change affects your subscription, we’ll email you at least 30 days before it applies to your next renewal. If you don’t want to pay the new price, cancel before then and you won’t be charged it.
11Early access
During early access, invited testers use the Studio free of charge. We’ll tell you before paid plans start. You’ll never be charged unless you choose a plan and enter your payment details yourself.
12Questions and disputes
If something about a charge doesn’t look right, please email [email protected] before disputing it with your bank. We’ll look into it and reply within 5 business days. These terms are governed by the laws of Victoria, Australia.
13Contact us
Game Tribe Pty Ltd, Melbourne, Victoria, Australia. Email [email protected].
